Frequently Asked Questions

Got a question about one of our beautiful products or the range? Check through the list below, perhaps its something we’ve already been asked. If not, feel free to send us an enquiry.

 

How often will new designs be featured?

We launch new collections twice a year, but there is often a new size or colourway released. If you’d like to keep up to date with what’s new in the Weave range sign up to receive our newsletter and follow our Instagram page.

 

Help - I have a question about a product

If you are unable to locate the information you need on the product page, please contact us and we will happily assist you - please call our sales team on 0800 922 000. We are Auckland based, and available 8 am to 5.30 pm.

 

When will my order arrive?

Standard delivery orders will be shipped within 2 business days. Standard delivery is 2 pm – 5 pm business days from dispatch. Please jump across to the delivery page for further details.

 

How do I know if my order has been shipped?

We will send you an email with your dispatch details, once your order has been carefully packed.

 

What is your sourcing policy?

We are proud members of Care & Fair, an international organisation that aims to eliminate illegal child labour in rug weaving areas. Our contributions help fund much needed social infrastructure to improve the living standard of families and communities in these areas. To learn more about this initiative, click here.

When you purchase a Weave rug you are supporting the artisans and communities where the rugs are handwoven through our involvement with Care & Fair.

 

How do I clean my cushion covers?

Cleaning instructions change depending on the cushion cover you purchased. For exact cleaning instructions for your cushion, see the inside care label. Cleaning instructions are also included on the individual product page.

Machine Wash

  • Gentle cold machine wash
  • Wash with like colours
  • Lie flat to dry
  • Do not tumble dry
  • Cool iron on reverse
  • Dry-Cleanable

Hand Wash

  • Gentle cold hand wash
  • Wash with like colours
  • Lie flat to dry
  • Do not tumble dry
  • Cool iron on reverse
  • Dry-Cleanable

Dry-Clean Only

  • Dry-Clean Only

 

How do I clean my cushion insert?

All Weave cushions are supplied with a premium 100% WeaveFill polyester microsfibre fill. However, 100% feather fill (free from live-plucking practices) are also available as an additional purchase.
Feather and fibre filled cushions should be shaken and /or fluffed regularly to maintain their desired appearance. Please see below for all updated care label wording for both insert types;

100% polyester fibre or WeaveFill

  • Hand wash only
  • Squeeze gently
  • Drip dry

100% feather fill

  • Warm machine or hand wash
  • Warm tumble dry recommended
  • Air well before use

 

How do I clean my throw rug?

Weave Throws are knitted from premium 100% Cotton fibres, wool, or wool blend fibres. Cleaning instructions change depending on the quality of the throw.

For cleaning instructions on 100% cotton throw rugs;

Machine wash

  • Gentle cold machine wash
  • Wash with like colours
  • Lie flat to dry
  • Do not tumble dry
  • Cool iron on reverse
  • Dry cleanable

For cleaning of 100% wool or wool blend throw rugs;

  • Dry clean only recommended

 

How do I clean my floor rug?

Different rugs require different methods of cleaning due to their fibre composition, please see our Rug Care Guide.

 

How do I care for my Weave rug?

All Weave rugs are made from natural fibres, and one of the characteristics of natural fibres is shedding and pilling. This is completely natural, and the easiest way to remove any loose fibres is with regular vacuuming – a good quality vacuum cleaner with a flat head attachment is best.

The amount a rug sheds or pills can vary due to the amount of foot traffic, moving furniture, and even vacuuming.

We recommend vacuuming your rug twice a week in the first few months, and definitely before dirt becomes embedded. Changes in pile and weave direction may occur and is a natural characteristic of carpets and rugs, adding to their authenticity.

Sometimes, strands of fibre will work their way to the surface of the rug – this is also a normal occurrence as the fibres settle. Sometimes, you may need to trim a strand or tuck it into the rug. Never pull out threads as this can lead to holes appearing.

Sun exposure for extended periods of time may cause fading, so we recommend rotating your rug to minimise colour change and damage.

We also recommend that rugs are used with an underlay, this will help to prevent the risk of dye transfer to the under surface, rug movement and protect timber flooring.

 

Will my product match what I see on my screen?

All photography is intended as a visual representation only. Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration.

Additionally, each piece in the Weave range is custom made, meaning no two items will be the same. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing) which are technically unavoidable and/or intentional.

Our rugs are individually handmade and woven, as such size can alter by 3% from the dimensions ordered. We also make every effort to ensure there is minimal colour variation however some can be expected (5% is the standard for carpet colour variation). Minor variations may also occur due to the characteristics of being an artisan handwoven rug, these include weave thickness and alignment and should be considered a feature.

 

Do you ship outside New Zealand?

We are happy to ship Weave products all over New Zealand. The Weave range can also be purchased in Australia, through our stockist network. Currently, we do not offer international shipping.

 

Do you offer trade discounts?

We offer a wide range of soft furnishings to suit any commercial or residential space. We also offer discounts to all designers, stylists, architects and other industry professionals who have an approved Trade Account with Warwick.

If you would like to apply for a Trade Account with Warwick or please feel free to contact us on 0800 922 000 and we can send you an application form.

 

Can’t find the answer you need...

We welcome your enquiries & our aim is to help you. We are only a phone call or an email away, so please get in touch with a member of our team from 8 am – 5.30 pm, Monday to Friday on 0800 922 000.

 

How do I get a copy of your latest catalogue?

Please contact hello@weavehome.co.nz or call our sales team on 0800 922 000. We are Auckland based, and available 8 am to 5.30 pm.