general faqs

If you are unable to locate the information you need on the product page, please contact us and we will happily assist you - please call our sales team on 0800 922 000. 

We are Auckland based, and available 8 am to 5.30 pm.

We launch new collections twice a year, but there is often a new size or colourway released. If you’d like to keep up-to-date with what’s new in the Weave range, be sure to sign up to receive our newsletter and follow our Instagram page!

We are proud members of Care & Fair, an international organisation that aims to eliminate illegal child labour in rug weaving areas. Our contributions help fund much needed social infrastructure to improve the living standard of families and communities in these areas. When you purchase a Weave rug you are supporting the artisans and communities where the rugs are hand-woven through our involvement with Care & Fair.

To learn more about this initiative, click here.

We offer free shipping for all online orders over $100 from our website, and $10 flat rate for orders under $100.

All rugs incur a a flat rate of $20 for delivery.

AfterPay is a third party payment solution which allows you to purchase your items straight away without having to pay a lump sum. No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.

For more information on AfterPay visit their website here. If you have a question about your AfterPay account or order, please contact AfterPay’s customer support at info@afterpay.com.

AfterPay is only available to customers with an Australian billing address. Customers with international billing addresses may not be able to create an AfterPay account.

Our standard returns policy applies to all Afterpay orders, you can view our Returns Policy here.

We are happy to ship Weave products all over New Zealand. The Weave range can also be purchased in Australia, through our stockist network.

For international enquiries please contact: export@warwick.co.nz

We are an Australian based brand, all prices are quoted in NZD, tax included. For sales in Australia, please visit weavehome.com.au.

We offer a wide range of soft furnishings to suit any commercial or residential space. We also offer discounts to all designers, stylists, architects and other industry professionals who have an approved Trade Account with Warwick.

If you would like to apply for a Trade Account with Warwick or please feel free to contact us on 0800 922 000 and we can send you an application form.

We welcome your enquiries & our aim is to help you. We are only a phone call or an email away, so please get in touch with a member of our team from 8 am – 5.30 pm, Monday to Friday on 0800 922 000.

about your order

We will send you an e-mail with your dispatch details, once your order has been carefully packed.

Standard delivery orders will be shipped within 2 business days. Standard delivery is 2 pm – 5 pm business days from dispatch. Delays may occur - please consult the tracking link provided in your shipping confirmation.

Yes, we are happy to offer refunds or returns - please review our full Returns Policy here.

Once your order has been shipped you will receive an email with your tracking information.

Contact us via hello@weavehome.co.nz with your order number and a photo of the fault, or proof of damage. We will assess and either arrange a replacement or refund.

Contact us via hello@weavehome.co.nz with your order number stating what was missing from or incorrect about your delivery. We’ll rectify this as quickly as possible.

Once you receive confirmation that your order is on it’s way your order is finalised. Any changes need to be made following our Returns Policy.

Product care & maintenance

Cleaning instructions change depending on the cushion cover you purchased. For exact cleaning instructions for your cushion, see the inside care label.

Cleaning instructions are also included on the individual product page.  

Machine Wash:

* Gentle cold machine wash

* Wash with like colours

* Lie flat to dry

* Do not tumble dry

* Cool iron on reverse

* Dry-cleanable.

Hand Wash:

* Gentle cold hand wash

* Wash with like colours

* Lie flat to dry

* Do not tumble dry

* Cool iron on reverse

* Dry-Cleanable.

Dry-Clean Only:

* Dry-clean only

Learn more about Cushion Care and download our Cushion Care Guide here.

From 2020, Weave cushions are supplied with a premium micro blend inner (vegan-friendly feather alternative). Pre-2020 collections come with a premium 100% Polyester fibre fill.

However, 100% feather fill (free from live-plucking practices) are also available as an additional purchase.

Feather and fibre filled cushions should be shaken and /or fluffed regularly to maintain their desired appearance.

Please see below for all updated care label wording for both insert types.

100% Microblend Polyester fibre fill with Cotton cover:

* Warm gentle machine wash separately

* Line dry in shade or tumble dried on a warm setting

* Do not bleach

* Do not iron

* Do not dry clean

* Dry thoroughly before re-use or storage.

100% Polyester Fibre:

* Hand wash only

* Squeeze gently

* Drip dry.

100% Feather Fill:

* Warm machine or hand wash

* Warm tumble dry recommended

* Air well before use.

Learn more about Cushion Care and download our Cushion Care Guide here.

Cleaning instructions change depending on the quality of a throw. At Weave, we have a range of both cotton and wool throws. If you are confused as to which material your throw rug is, please contact us for assistance.

Wool Throws:

* Dry clean only.

Cotton Throws:

* Gentle cold machine wash

* Wash with like colours

* Lie flat to dry

* Do not tumble dry

* Cool iron on reverse

* Dry cleanable.

Learn more about Throw Care and download our Throw Care Guide here.

We recommend:

* Treat spots and spills immediately with warm water and paper towel.

* If stain persists, contact a professional rug cleaner as soon as possible.

* Do not scrub rugs as it may cause permanent pile damage.

* Vacuum regularly with low suction power.

* Avoid direct sunlight.

* Regularly rotate your rug to ensure even wear.

* Use professional rug cleaners only.

* Shedding of fibres from new rugs is to be expected and will reduce with time.

* It is best to vacuum your rug before any dirt is embedded, ideally twice a week in the first few months. 

Learn more about Rug Care and download our Rug Care Guide here.

All Weave rugs are made from natural fibres, and one of the characteristics of natural fibres is shedding and pilling.

This is completely natural, and the easiest way to remove any loose fibres is with regular vacuuming — a good quality vacuum cleaner with a flat head attachment is best.

The amount a rug sheds or piles can vary due to the amount of foot traffic, moving furniture, and even vacuuming.

We recommend vacuuming your rug twice a week in the first few months, and definitely before dirt becomes embedded.

Changes in pile and weave direction may occur and is a natural characteristic of carpets and rugs, adding to their authenticity.

One important tip though for when you are vacuuming is, make sure you are NOT using the rotating brush setting. The rotating brush is only for hard, smooth floors like floorboards and tiles. If you use it on a handwoven rug, it will pull the fibres and create matting. The easiest way to avoid this happening is to make sure you are using the setting designed for carpets and floor rugs.

Sometimes, strands of fibre will work their way to the surface of the rug — this is also a normal occurrence as the fibres settle.

Sometimes, you may need to trim a strand or tuck it into the rug. Never pull out threads as this can lead to holes appearing. 

Sun exposure for extended periods of time may cause fading, so we recommend rotating your rug to minimise colour change and damage.

We also recommend that rugs are used with an underlay. This will help to prevent the risk of dye transfer to the under surface, rug movement and protect timber flooring.

Learn more about Rug Care and download our Rug Care Guide here.

All photography is intended as a visual representation only. Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration.

Additionally, each piece in the Weave range is custom made, meaning no two items will be the same. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process, and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing) which are technically unavoidable and/or intentional.

Our rugs are individually handmade and woven, as such size can alter by 3% from the dimensions ordered. We also make every effort to ensure there is minimal colour variation, however, some can be expected (5% is the standard for carpet colour variation). 

Minor variations may also occur due to the characteristics of being an artisan hand-woven rug, these include weave thickness and alignment and should be considered a feature.