Shipping policy

We offer free standard shipping for online orders over $100 placed through weavehome.co.nz.

A flat shipping rate of $10 applies to orders under $100.

Rugs incur a flat delivery fee of $20.

Ottomans incur a flat delivery fee of $30.

Any different or additional delivery charges applicable to a particular product or delivery location will be displayed during the ordering process.

Dispatch Times

For orders received before 2pm Monday to Friday, we aim to dispatch your order on the next business day.

You will receive an email notification when your order has been dispatched, including available tracking information.

Our warehouses may close over major holiday periods. Please consult our Frequently Asked Questions for seasonal updates that may affect order packing and dispatch times.

Delivery Timeframes

Standard delivery is generally 2–5 business days.

Delivery to addresses in regional or remote areas of New Zealand may take longer.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.

Delivery Addresses & Access

We are unable to deliver orders to PO Boxes. Please provide a complete residential or business street address when placing your order.

Please ensure the delivery address is suitable and accessible for the products you are ordering.

Some Weave products, particularly rugs and furniture, are large, heavy or bulky. Delivery providers may not be able to carry these products upstairs, use lifts, navigate narrow access points or deliver them to a particular room or location within a property.

If your property has stairs, restricted access, narrow entrances, limited parking or any other circumstances that may make delivery of a large or heavy item difficult, please contact our sales team at hello@weavehome.co.nz before placing your order.

We can help assess your delivery requirements and confirm whether we can appropriately deliver your goods.

Customers are responsible for providing accurate delivery information and advising us of known access restrictions before ordering.

Receiving Large & Heavy Items

For large, heavy or bulky products, we recommend ensuring that an appropriate person is available to receive the delivery and, where necessary, assist with moving the item after delivery.

Unless specifically confirmed with you before your order is placed, delivery does not guarantee that large or heavy items can be carried upstairs or positioned within your home.

Please consider the packaged dimensions and weight of the product, as well as doorways, hallways, stairs, lifts and other access points, before ordering.

If you are unsure whether a product can be safely delivered to your property, please contact us before placing your order.

Split Deliveries

We aim to dispatch your purchases as quickly as possible. There may be occasions where items within the same order are dispatched separately.

Please check your dispatch notification for information about whether your items are travelling together or separately.

Delivery Delays

We work with third-party courier and freight providers to deliver orders.

Occasionally, delays may occur after an order has left our warehouse. If your delivery is significantly delayed or you experience an issue with tracking, please contact us and we will assist you in resolving the issue with the delivery provider.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable New Zealand consumer law.

Contact Us

For questions about an order, delivery address or access requirements, please contact:

Weave Home New Zealand
hello@weavehome.co.nz