Refund policy

1.         Shipping, Exchange and Refund Policy

1.1.     See our Shipping Policy (which forms part of these General Terms and Conditions).

1.2.     We will endeavour to deliver Products within any estimated timeframes, but cannot be held liable for late delivery or related loss or damage you may suffer as a result of this.  Late delivery does not entitle you to cancel any order or part order.  Delivery may be by instalments. 

1.3.     Please inspect your Product upon receipt and contact us immediately (at hello@weavehome.co.nz with your order number and with the subject line “RETURN REQUEST”) if the Product is defective, damaged or if you receive the wrong Product, so that we can evaluate the issue and make it right.  You will need to provide all the information we ask for so that we can assess your claim.  We will otherwise not be able to process your claim.

1.4.     We are not responsible for damage to the Product that occurs during transit or delivery to you, or when returning the Product to us.

1.5.     If we accept your claim or if we need to inspect the Product to better assess your claim, we will send you a return shipping label, as well as instructions on how and where to send your package.

1.6.     We will notify you once we have received and inspected your returned Product. If we agree with your claim, we will:

(a)       exchange the Product for a new, equivalent Product; or

(b)       provide you with a refund. 

1.7.     The election of whether to exchange the Product or provide you with a refund will be at our discretion.  This is unless the New Zealand Consumer Guarantees Act 1993 applies and the Product has a major fault (in which case it is your choice whether you opt for a replacement or a refund) or if there are other applicable laws that provide you with this choice and that are not excluded under these General Terms and Conditions.  If we approve a refund, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.  Original shipping costs are not refundable.